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How do you do that at an organization like Rituals Philippines Phone Number with about 7,000 employees. More than 800 stores, almost 2,700 shop-in-shops and numerous other activities and points of sale? Invest in your employees Lizette Lulofs: “We invest a lot in educating Philippines Phone Number and training our employees. You will continue to learn and develop Philippines Phone Number throughout your working life at Rituals. Not only in terms of products, processes, commerce and skills, but also in engagement, storytelling and customer focus.” Go for sincere involvement The employees are the carriers of the Rituals culture, says founder and CEO Raymond Cloosterman. “The employees make the difference.

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The customer immediately notices whether an Philippines Phone Number employee is really involved or whether it is a trick. You partly achieve this genuine involvement through training, but it is also part of the hiring policy. You soon realize whether an applicant has it in Philippines Phone Number them. Another part is in the example you give yourself as a manager and team leader.” “A year or two ago we also decided to bring in our customer service and broadened our horizons to Philippines Phone Number Customer Relations. That includes social media engagement, social commerce and CRM. In our ‘voice of the customer’ platform we share customer feedback directly with our board members so that we can also actively and quickly realize improvements in our processes.

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They should also get the feeling that customers Philippines Phone Number have in our store when they interact with us online or by phone. So now we have a few hundred employees who are shaping customer service in a Rituals way, with flair and personality.” Look Philippines Phone Number beyond your own shop Cloosterman: “Our involvement extends further than just Philippines Phone Number our own stores. We have a policy of trying to give back to people around us and around the world. We structurally support three goals. That is War Child, we offer help with equipment, advice and financial support. “We are also closely involved with Tiny Miracles, as a founding sponsor.

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